NOAS Reason Code: No Answer From Customer
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NOAS means no answer from customer in the ISO 20022 return reason code set. The beneficiary did not answer a request, for example a request to agree to the return of funds after a cancellation request.
- Code
- NOAS
- ISO name
- NoAnswerFromCustomer
- Status
- Registered
- Last updated
- 2012-10-08
Official definition
No response from Beneficiary
What it means in practice
In a pacs.004 payment return, a return reason code explains why funds that were already settled are being sent back. It sits in TxInf/RtrRsnInf/Rsn/Cd, and bank statements (camt.053, camt.054) repeat it in RtrInf/Rsn/Cd.
The beneficiary did not answer a request, for example a request to agree to the return of funds after a cancellation request.
What to do
- Decide with the ordering customer whether to pursue the beneficiary through other channels.
Messages and fields that use ExternalReturnReason1Code
| Message | Element path |
|---|---|
| pacs.004 | TxInf/RtrRsnInf/Rsn/Cd, OrgnlGrpInf/RtrRsnInf/Rsn/Cd |
| camt.053 | Stmt/Ntry/NtryDtls/TxDtls/RtrInf/Rsn/Cd |
| camt.054 | Ntfctn/Ntry/NtryDtls/TxDtls/RtrInf/Rsn/Cd |
| camt.052 | Rpt/Ntry/NtryDtls/TxDtls/RtrInf/Rsn/Cd |
| trck.001 | TrckrStsAndTx/Tx/RjctRtrRsn/Rsn/Cd, TrckrStsAndTx/TxSts/RjctRtrRsn/Rsn/Cd |
| trck.002 | TrckrStsAndTx/Tx/RjctRtrRsn/Rsn/Cd, TrckrStsAndTx/TxSts/RjctRtrRsn/Rsn/Cd |
| trck.004 | TrckrStsAndTx/Tx/RjctRtrRsn/Rsn/Cd, TrckrStsAndTx/TxSts/RjctRtrRsn/Rsn/Cd |
NOAS in other code sets
NOAS questions
- What does NOAS mean in ISO 20022?
- NOAS is No Answer From Customer in the ExternalReturnReason1Code code set: No response from Beneficiary
- What should I do when I get NOAS?
- Decide with the ordering customer whether to pursue the beneficiary through other channels.
- Where does NOAS appear in a message?
- For example in pacs.004, element TxInf/RtrRsnInf/Rsn/Cd.
All ExternalReturnReason1Code codes · ISO 20022 code sets
The ISO 20022 code names and definitions on this page are reproduced from material published at iso20022.org under the ISO 20022 Intellectual Property Rights policy. This is not the official source: the up-to-date ISO 20022 standards and repository material are published only at iso20022.org. Explanations in our own words are by ZagTrader. ZagTrader is not affiliated with or endorsed by ISO or Swift.